Content from Tom Super

Tom Super (thomas.super@jdpa.com) is Director of J.D. Power’s Global Insurance Practice and is based in Chicago.

Auto Insurance Customer Loyalty Is Declining

Last year more than $6 billion in advertising was pumped into the marketplace to encourage consumers to shop and switch their auto insurance providers. Everywhere consumers look, they are being hit ...

J.D. Power: Why Lemonade’s Policy 2.0 Matters

Recently, well-known InsurTech startup Lemonade announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a ...

Why Insurance Headquarters Must Evolve

Disruptions across the insurance industry over the past decade have been nothing short of exhilarating. We have witnessed a dramatic shift in the leaderboard thanks to the rise of companies like ...