Content from Susanne Sclafane
Regulatory Weaknesses, Politics Driving California Exits, Industry CEOs Say
A trio of property/casualty carrier executives voluntarily offered their views on a growing insurance availability crisis in the state of California at an industry conference in late June, pointing ...
How Lawyers Sank Florida Carriers — and Target ‘Travellers’ With SEO
A troubling phone exchange reveals a problem for insurance carriers that started in Florida and is expanding beyond the state's borders, according to an actuary who ...
ChatGPT and Beyond: How Insurers Are Using AI
If you ask Rachel Alt-Simmons, head of global claims innovation and optimization at AXA XL, what she is most enthusiastic about when she contemplates the world of AI, she'll happily describe the ...
How to Be Strategy-Focused: The Balanced Scorecard Explained
While a transformation is a daunting task for any carrier, American Modern used a tool known as Kaplan and Norton's Balanced Scorecard and Strategy to map out the way ...
What’s Next at American Modern: Conquering Yellowstone
"We don't call it 'digital transformation' because we haunted the organization with 'business transformation.' We needed to find a better word," American Modern CEO ...
CEO Insights: Lessons Learned From a Business Transformation
Collapsing seven legacy technology systems into a single, integrated one while also winnowing 3,000 specialty insurance products down to 600 isn't easy. Particularly when ...
COO Tip: Ditch the Weekly Status Meeting; Let’s Get It Done
These days, operations executives in the insurance industry can easily get consumed with all things tech—and with the quest to introduce operating efficiencies by ...
How 1,000 Owners Keep RLI’s Underwriting Profit Record Going
The underwriting expense ratio at RLI Corp. settles in at about 40 percent year in and year out, yet RLI's overall combined ratio is regularly among the best in the ...
Alignment = Profit (or Problem)
As we brainstormed content for Carrier Management's second-quarter 2023 edition, with features about profit-making engines of P/C insurers and features about the uses of ...