Insurance Middle Managers Speak Out

Often forgotten and overlooked when business is humming, the middle manager is typically the first to go when companies, including P/C insurers, decide to downsize. In a related article, "Middle ...

Middle Manager Is the Middle Child

The middle child breaks up fights, mediates disputes, and smooths the differences between older and younger siblings. They carry the weight of family responsibilities and ...

Transactional vs. Transformational Leaders

Most insurance organizations are run by left-brain, rational, transactional leaders. Many are actuaries, underwriters, lawyers and former business line leaders. And that ...

Insuring the Freelance Economy

There are some 65 million freelance workers in the U.S. today. By 2027, that number will grow to 87 million—and that means most of the workforce will be freelancers. More than half not working for ...

CEOs: Do Your Job

I read with interest United Airlines CEO Oscar Munoz's mea culpa—an open letter to the public—regarding the passenger being injured and dragged off a plane in April. It was splendid prose. Don't ...

M&As Should Drive Focus on Brand & Culture

Mergers and acquisitions in the insurance industry are up, both in number and size of deals. A.M. Best, Conning, Reagan Consulting, the Independent Insurance Agents & Brokers of America, Mercer ...

Your Insurance Brand: Status Quo, or Innovator?

How do leaders of the thousands of insurance carriers, agencies and brokerages view the strength and future of their brands? Do they have a clear strategic direction, and is it communicated well to ...