Content from Jessica McGregor
Jessica McGregor is a Senior Director in the Insurance Practice, Services Industries—Americas Division at J.D. Power. She is responsible for new product development and strategic partnerships in North America within the insurance industry. Her primary focus is on developing products that directly link financial performance with the customer experience to aid clients in making prudent management and resource investment decisions. Reach her at Jessica.McGregor@jdpa.com.
New Business Goes to Auto Insurers With Strong Underwriting Results: J.D. Power Study
Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the "J.D. Power 2017 U.S. Insurance Shopping Study." We define new business yield rates as ...
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Cyber Risk and the Threat of the Unknown
As new technology is developed and digital applications are rapidly becoming more prevalent, cybersecurity continues to be an evolving risk and a potential loss area for insurance companies. The ...