Content from Denise Johnson
Denise Johnson is a freelance journalist based in Arizona. She is also the former editor of Claims Journal. Reach her at denisehjohnson@yahoo.com.
How Can We Be Friends? Reducing Friction Between Claims and Hired Counsel
Just like the old adage that oil and water don't mix, sometimes adjusters and their hired counsel don't see eye to eye. Whatever the cause, when adjusters and counsel don't get along, claims files ...
Will Artificial Intelligence Replace Industry Jobs?
As technology takes over nearly every tenet of daily life, there is growing concern that jobs may be at stake. Could jobs in underwriting, claims and other areas of insurance soon be taken over by ...
The Impact of Robots Replacing Humans in the Workplace
As more companies begin to use robots in the workplace, many are beginning to weigh the risks. Earlier this month it was reported that a German worker was killed by a robot in a VW auto manufacturing ...
Claims Process Will Gain From Drones, AI and the IoT: Strategy Meets Action
Drones, artificial intelligence (AI) and the Internet of Things (IoT) are considered the top three technologies that will impact claims, according to a new report by Boston-based insurance research ...
Looking Ahead: What Smart Cars of the Future Will Look Like
Much of the talk surrounding autonomous cars these days is centered on testing and regulations and not on what the car of the future might look like. A 2012 Institute of Electrical and Electronics ...
New Survey Highlights Opportunities for Improving Property Claims Vendor Usage
A new survey highlights opportunities for North American property/casualty insurers to better utilize third-party services when adjusting property claims. Commissioned by BrightClaim, a national ...
Analytics Offers Edge for Insurers Fighting Organized Insurance Fraud Rings
Insurance fraud is estimated to be an $80 billion a year industry, according to the Coalition Against Insurance Fraud. In order to combat the crime, which is increasingly committed by organized fraud ...
Media Portrayal of Workers Comp Fraud Impacts Real-Life Claims
The depiction of workers compensation fraud in television shows has impacted the public's perception of the crime, said two experts during a session on the subject at the Combined Claims Conference ...