Why It’s Important to Integrate Expert Social Media Analysis into Your Claims Process

Overview

Incorporating curated social media analysis into the claims evaluation process can significantly improve outcomes.

• While claiming to experience intense back pain and severe limitations, a claimant was found – through social media analysis – to be bowling, traveling extensively, and even skydiving.
• A claimant seeking $46,500 in medical expenses for severe back injuries was discovered to be horseback riding during the treatment period, thanks to a social media investigation.
• A Facebook conversation, uncovered through a social media search, led to a drastic reduction in the claim amount – from $999,999 to just $2,500.

Read this white paper to learn how integrating curated social media insights into your claims workflows can enhance decision-making, reduce expenses, and achieve more accurate and fair claim resolutions.